Enter a new password twice and select Next.If you still cannot see it, you can use other verification methods. If you cannot see it, check the spam folder. The security code will be sent to the alternate email address or phone number.Enter the requested verification information and select Send code.Select the email address or phone number of a backup contact on the account and click Next. You will be asked where you want to get the security code.Visit the official Microsoft website at, enter your email address, phone number, or your username.If you forgot the password used to log in to a service website (such as Outlook, Skype, OneDrive, and Xbox Live), you may need to reset it. If you haven't signed in to your account for a long time, it might expire due to inactivity, based on the following schedule:Ĭheck point 2: Reset the password of the Microsoft account.After 60 days, your account and data expire. If you closed your Microsoft account, you then have 60 days to sign in and reopen it.Under Product Information, you'll see the linked username.ġ.3 Has your account been closed or deleted? Open an Office 2016 app, such as Word or Excel.For details, see Finding your Microsoft email address walkthrough. If you have an Xbox, you can use it find your account information.
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